Shipping & Delivery
Orders placed through E.Excel Overseas are dispatched from French Saint-Martin.
Shipping is currently available to Saint-Martin / Sint Maarten, Guadeloupe, Martinique, France and selected European Union countries.
Where we deliver
We currently deliver to:
- Saint-Martin / Sint Maarten
- Guadeloupe & Martinique
- France
- Selected European Union countries
We do not currently offer delivery to destinations outside the areas available during checkout.
Shipping costs
Shipping costs vary according to the delivery destination and are calculated and displayed during checkout before you place your order.
A €25 handling fee is applied once per order and is displayed separately during checkout.
The total shipping and handling charges applicable to your order will be shown before you confirm your purchase.
Order processing
Orders are prepared for dispatch once the order has been confirmed and, where applicable, payment has been received.
Once your order has been handed to the carrier, you will receive tracking information where tracking is available for the selected delivery service.
Delivery times
Delivery times vary depending on the destination, carrier and any applicable customs procedures.
Any delivery timeframe provided is an estimate unless expressly stated otherwise.
We will make reasonable efforts to prepare and dispatch orders promptly. Delays caused by carriers, customs procedures or circumstances outside our reasonable control may occasionally occur.
Customs & import charges
Orders are dispatched from French Saint-Martin and may be subject to customs procedures when entering the destination country or territory.
Depending on the destination, customs duties, import taxes or other charges may be imposed by the relevant authorities.
Unless expressly stated otherwise during checkout, these charges are not included in the product price, shipping charge or handling fee and are payable by the recipient.
Customers are responsible for ensuring that the products they order may lawfully be imported into and received at their chosen delivery destination.
Delivery address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your delivery information carefully before submitting your order. If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been prepared or dispatched.
Order tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Tracking availability may vary according to the destination and delivery service.
Problems with delivery
If your order has not arrived within the expected timeframe, or you experience another delivery problem, please contact us and include your order number so that we can investigate.
Questions about your delivery?
For questions about an order, shipping or delivery, please contact:
EUROK BUSINESS S.A.
Email: contact@eexceloverseas.com