Frequently Asked Questions
Find answers to common questions about ordering, delivery and shopping with E.Excel Overseas.
Where do you deliver?
We currently deliver to Saint-Martin / Sint Maarten, Guadeloupe, Martinique, France and selected European Union countries. We do not currently deliver outside these destinations.
How much does delivery cost?
Shipping is €25 for Saint-Martin / Sint Maarten, €30 for Guadeloupe & Martinique, €35 for France and €40 for other European Union destinations we serve.
Is there a handling fee?
Yes. A €25 handling fee is applied once per order, regardless of the number of products ordered.
Where are orders dispatched from?
All orders are dispatched from French Saint-Martin.
How long will my order take to arrive?
Delivery times vary depending on the destination and carrier. Where tracking is available, details will be provided after your order has been dispatched.
Will I have to pay customs duties or import taxes?
Depending on the destination, customs duties, import taxes or other charges may be applied by the relevant authorities. Any such charges are not included in our prices, shipping fees or handling fee and, where applicable, are payable by the recipient.
Can I return a product?
Due to the nature of the products we sell, returns are not generally accepted, except where required by applicable law. Certain products may also not be eligible for return once opened or unsealed for health, hygiene or product-safety reasons.
What should I do if my order arrives damaged or incorrect?
Please contact us as soon as possible and include your order number, details of the problem and photographs of the product and packaging where relevant.
How can I contact you about my order?
You can contact us using our Contact page or by email at contact@eexceloverseas.com
Still have a question?
If you can’t find the answer you’re looking for, we’re happy to help.