Privacy Policy
Last updated: 27 August 2026
E.Excel Overseas respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect and use personal information when you visit our website, create an account, contact us or purchase products, as well as the rights available to you.
1. Who we are
E.Excel Overseas is operated by:
EUROK BUSINESS S.A.
18, rue Ferdinand Kuhn
L-1867 Howald
Luxembourg
R.C.S. Luxembourg: B 145.721
Email: contact@eexceloverseas.com
Website: eexceloverseas.com
EUROK BUSINESS S.A. is the data controller responsible for the processing of personal information described in this Privacy Policy.
For questions concerning this Privacy Policy or your personal information, please contact us using the email address above.
2. Information we collect
We may collect personal information when you browse our website, contact us, create an account or place an order.
Depending on how you use the website, this may include:
- your name;
- email address;
- telephone number;
- billing and delivery address;
- account and login information;
- products ordered and order history;
- payment and transaction information;
- information you provide through our contact form;
- information necessary to process and fulfil an order;
- IP address, browser and device information; and
- cookie and consent preferences.
We only collect information reasonably necessary to operate the website, communicate with you, process and fulfil orders, meet our legal obligations and provide our services.
3. Orders and purchases
When you place an order, we collect information necessary to process and fulfil that order. This can include your name, contact information, billing and delivery addresses and details of the products you purchase.
We use this information to:
- process and manage your order;
- arrange and administer payment;
- arrange delivery of your products;
- communicate with you regarding your purchase;
- provide customer service;
- handle returns, refunds or disputes where applicable;
- prevent fraud and protect the security of our website and transactions; and
- comply with applicable accounting, tax and legal obligations.
4. Payments
Online card payments are processed securely using Stripe.
When you make a card payment, information necessary to process the transaction is transmitted to Stripe. EUROK BUSINESS S.A. does not receive or store your complete payment card details.
Where payment by bank transfer is available, we process information relating to the payment as necessary to identify, administer and reconcile the payment with your order.
Payment and transaction information may also be processed for fraud prevention, accounting, tax, regulatory and compliance purposes.
Stripe processes personal information in accordance with its own privacy practices and applicable data-protection requirements.
5. Delivery
Physical products purchased through the website may be delivered using Chronopost or other delivery and logistics providers where appropriate.
Where necessary to arrange delivery, relevant information such as your name, delivery address, telephone number, email address and shipment information may be provided to the delivery provider.
Delivery providers process this information for purposes including arranging, tracking and completing delivery.
6. Customer accounts
You may have the option to create a customer account on our website.
When you create an account, we store information associated with your account so that you can access relevant features, manage your details and view information relating to your orders.
You are responsible for keeping your account credentials confidential.
7. Contacting us
If you contact us through our contact form or by email, we collect the information you provide, such as your name, email address and the contents of your message.
We use this information to respond to your enquiry and provide any assistance you request.
8. Cookies
Our website uses cookies and similar technologies for purposes such as operating the website, remembering preferences and supporting website functionality.
Where consent is required, optional cookies are not used until the appropriate consent has been provided.
You can accept or reject optional cookies and change your preferences through the cookie consent controls available on the website.
For further information about the cookies and technologies used on this website, please see our Cookie Policy.
9. Analytics and marketing
We do not currently use website analytics or advertising services that require additional analytics or advertising-related processing to be described in this Privacy Policy.
If we introduce such services in the future, we will update our privacy and cookie information as appropriate and, where required, obtain consent before those technologies are used.
We do not currently operate an email newsletter or marketing mailing list through this website.
10. Legal bases for processing
Where the General Data Protection Regulation (GDPR) applies, we process personal information on one or more of the following legal bases:
Performance of a contract — where processing is necessary to process your order, take payment, arrange delivery or otherwise provide products or services you have requested.
Legal obligation — where processing is necessary to comply with accounting, tax, regulatory or other legal requirements.
Legitimate interests — where processing is necessary for our legitimate business interests, such as operating and securing our website, preventing fraud, providing customer service and managing our business, provided those interests are not overridden by your rights and interests.
Consent — where you have given us consent for a particular activity, such as the use of certain optional cookies.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
11. Who we share information with
We do not sell your personal information.
We may share personal information where reasonably necessary with organisations that help us operate the website, process transactions and fulfil orders, including:
Stripe and other payment service providers, where applicable;
banks and financial institutions involved in processing payments;
Chronopost and other delivery or logistics providers;
website hosting, ecommerce and technical service providers;
professional advisers, accountants and other service providers where necessary; and
courts, regulators, law-enforcement bodies or other public authorities where disclosure is required or permitted by law.
We only share information that is reasonably necessary for the relevant service or legitimate purpose.
12. International transfers
Some organisations that process personal information in connection with our website, payments, hosting or orders may be located outside the European Economic Area (EEA), or may process information in other countries.
Where personal information is transferred outside the EEA and applicable data-protection law requires safeguards, we will rely on an appropriate legal mechanism for the transfer, such as an adequacy decision, appropriate contractual safeguards or another mechanism permitted under applicable law.
13. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, fraud-prevention and record-keeping requirements.
Order and transaction records may therefore be retained after an order has been completed where necessary to meet these obligations.
Account information is generally retained while an account remains active, subject to applicable legal retention requirements.
Enquiries and correspondence are retained for as long as reasonably necessary to deal with the enquiry and any subsequent matter arising from it.
14. Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
15. Your data-protection rights
Subject to applicable law and any relevant limitations or exceptions, you may have the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your personal information;
- request restriction of certain processing;
- object to processing based on legitimate interests;
- withdraw consent where processing is based on consent;
- receive certain personal information in a structured, commonly used and machine-readable format and request its
- transmission where the right to data portability applies; and
- lodge a complaint with a competent data-protection supervisory authority.
To exercise your rights, contact contact@eexceloverseas.com.
We may need to verify your identity before completing certain requests.
16. Complaints
If you have concerns about how we process your personal information, please contact us first at contact@eexceloverseas.com so that we can investigate your concern.
You also have the right to lodge a complaint with the Luxembourg data-protection supervisory authority:
Commission nationale pour la protection des données (CNPD)
Luxembourg
You may also have the right to contact the data-protection authority in the EU or EEA country in which you live or work.
17. Children’s privacy
This website and the products sold through it are not specifically directed at children.
We do not knowingly seek to collect personal information directly from children through the website.
18. Changes to this Privacy Policy
We may update this Privacy Policy when our website, business practices, service providers or legal obligations change.
The date at the top of this page indicates when the policy was last updated.
19. Contact
For questions about this Privacy Policy or the way we handle personal information, please contact:
EUROK BUSINESS S.A.
18, rue Ferdinand Kuhn
L-1867 Howald
Luxembourg
R.C.S. Luxembourg: B 145.721
Email: contact@eexceloverseas.com