{"id":32,"date":"2026-07-02T16:30:51","date_gmt":"2026-07-02T20:30:51","guid":{"rendered":"https:\/\/eexceloverseas.com\/?page_id=32"},"modified":"2026-10-13T12:25:41","modified_gmt":"2026-10-13T16:25:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/eexceloverseas.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Questions fr\u00e9quemment pos\u00e9es<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Trouvez les r\u00e9ponses aux questions les plus fr\u00e9quentes concernant la commande, la livraison et l'achat sur E.Excel Overseas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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O\u00f9 livrez-vous ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Nous livrons actuellement \u00e0 Saint-Barth\u00e9lemy, \u00e0 la Guadeloupe, \u00e0 Martinique, en France et dans certains pays de l\u2019Union europ\u00e9enne. Nous ne livrons actuellement pas \u00e0 l\u2019ext\u00e9rieur de ces destinations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Combien co\u00fbte la livraison ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Les frais de livraison sont de 25 \u20ac pour Saint-Martin \/ Sint Maarten, de 30 \u20ac pour la Guadeloupe et la Martinique, de 35 \u20ac pour la France et de 40 \u20ac pour les autres destinations de l\u2019Union europ\u00e9enne que nous desservons.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Existe-t-il des frais de traitement ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Oui. Une commission de traitement de 25 \u20ac est appliqu\u00e9e une fois par commande, quelle que soit la quantit\u00e9 de produits command\u00e9s.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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De o\u00f9 sont-ils exp\u00e9di\u00e9s ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Tous les envois sont effectu\u00e9s depuis Saint-Martin, en France.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Combien de temps prendra l'arriv\u00e9e de ma commande ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Les d\u00e9lais de livraison varient en fonction de la destination et du transporteur. Dans le cas o\u00f9 le suivi est disponible, des informations d\u00e9taill\u00e9es vous seront fournies apr\u00e8s l\u2019exp\u00e9dition de votre commande.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Dois-je payer des droits de douane ou des taxes \u00e0 l'importation ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Selon la destination, des droits de douane, des taxes d\u2019importation ou d\u2019autres frais peuvent \u00eatre appliqu\u00e9s par les autorit\u00e9s comp\u00e9tentes. Ces frais ne sont pas inclus dans nos prix, nos frais de livraison ou nos frais de manutention et, le cas \u00e9ch\u00e9ant, doivent \u00eatre pay\u00e9s par le destinataire.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Puis-je retourner un produit ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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En raison de la nature des produits que nous vendons, les retours ne sont g\u00e9n\u00e9ralement pas accept\u00e9s, sauf si la loi applicable le pr\u00e9voit. Certains produits peuvent \u00e9galement ne pas \u00eatre \u00e9ligibles au retour une fois ouverts ou d\u00e9ball\u00e9s pour des raisons de sant\u00e9, d\u2019hygi\u00e8ne ou de s\u00e9curit\u00e9 du produit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Que dois-je faire si mon colis arrive endommag\u00e9 ou incorrect ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Veuillez nous contacter d\u00e8s que possible et indiquer votre num\u00e9ro de commande, les d\u00e9tails du probl\u00e8me ainsi que des photos du produit et de l\u2019emballage, si possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Comment puis-je vous contacter au sujet de ma commande ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Vous pouvez nous contacter en utilisant notre formulaire de contact. Page de contact<\/a> ou par courrier \u00e9lectronique \u00e0 contact@eexceloverseas.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Vous avez encore une question ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Si vous ne trouvez pas la r\u00e9ponse que vous recherchez, nous serons heureux de vous aider.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tNous contacter<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions Find answers to common questions about ordering, delivery and shopping with E.Excel Overseas. Where do you deliver? […]<\/p>\n","protected":false},"author":1,"featured_media":80,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-32","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/eexceloverseas.com\/fr\/wp-json\/wp\/v2\/pages\/32","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eexceloverseas.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eexceloverseas.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eexceloverseas.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eexceloverseas.com\/fr\/wp-json\/wp\/v2\/comments?post=32"}],"version-history":[{"count":25,"href":"https:\/\/eexceloverseas.com\/fr\/wp-json\/wp\/v2\/pages\/32\/revisions"}],"predecessor-version":[{"id":655,"href":"https:\/\/eexceloverseas.com\/fr\/wp-json\/wp\/v2\/pages\/32\/revisions\/655"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/eexceloverseas.com\/fr\/wp-json\/wp\/v2\/media\/80"}],"wp:attachment":[{"href":"https:\/\/eexceloverseas.com\/fr\/wp-json\/wp\/v2\/media?parent=32"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}